Shipping policy

At SkinPro, we aim to provide a simple and reliable shipping experience for every customer.

Shipping Area

We currently ship to addresses within the Continental United States.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or U.S. holidays may be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery Time

Standard delivery within the Continental United States is generally estimated at 3–7 business days after the order has been shipped.

Delivery times are estimates and may vary depending on the destination, carrier service, weather, holidays, or other circumstances outside our control.

The total delivery time includes both order processing and carrier transit time.

Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The shipping cost shown at checkout is the amount applicable to your order and delivery address.

Tracking

When tracking information is available, it will be provided by email after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Delivery Delays

While we make reasonable efforts to ship orders within the estimated timeframes, delays may occasionally occur due to severe weather, carrier disruptions, holidays, or other circumstances beyond our control.

If your order appears to be significantly delayed, please contact our customer service team so we can assist you.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, please contact us as soon as possible.

Additional shipping charges may apply if the order needs to be reshipped.

Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible after delivery and provide your order number and, when applicable, photographs of the package and products.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, or the carrier. You may also contact us for assistance.